Shipping & Cancelation Policy
All prices on our site are displayed in Indian Rupee (INR) and will be charged in Indian Rupees. For delivery within India, we use a ground-based courier service, as liquid products cannot be sent by air. Shipping within India can take up to 7 to 10 working days depending on what state or territory you live in. COD service may not be available for certain pin codes. In such cases, our customer service team will be in touch with you while processing your order. We provide free shipping on all the products. A minimal fee of Rs. 50 will be applicable on all COD orders.
In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.
Customers are advised not to accept tampered or damaged shipments.
We do not currently ship internationally. However, you may have your purchase delivered to any address within India.
Kindly note: standard shipping timelines would not apply during sales or promotions.
OFFERS AND PROMOTION CODES
To take advantage of a special promotion, you must be signed in and enter the promo code on the shopping bag page before checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted.
Please read the details associated with each promo code carefully for the valid offer period and restrictions.
https://www.rivona.in/ only accepts payment via Razor Pay. Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via email.
SAFE SHOPPING GUARANTEE
When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of an online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped.
ORDER CANCELLATION – BY CUSTOMER
Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or canceled.
Customers can cancel their order until it is shipped from the website. Post shipping kindly call customer care support for the same.
ORDER CANCELLATION – BY Rivona
While we try to ship out every order that has been successfully placed, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being canceled include (but are not limited to):
- Product unavailability or temporarily out of stock
- Limitations on quantities available for purchase
- Inaccuracies or errors in product, pricing or promotion information
- Inaccurate or insufficient address
- Non-serviceable locations
At times we may also require additional verification or more information before being able to process an order. We will contact you if there is an issue in processing your order, cancellations from our side or further information required. If your order is canceled post-payment, the charged amount will be refunded in full and may take up to a week depending on your bank account.
What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Refunds for cancellation of orders
Refunds are processed in a maximum of 15 days from the date on which https://www.rivona.in/ cancels the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. Orders cannot be canceled once it is Dispatched or Shipped. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Please note: Mode of refund may vary depending on circumstances. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
CANCELLATION BEFORE SHIPMENT:
Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on firstname.lastname@example.org or call us on In such cases, the order will be cancelled and the money will be refunded to you within 15 business days after the cancellation request.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow maximum of 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
MAXIMUM PURCHASE POLICY
The product and services available on our website, including any samples, are for personal use only. For certain products and merchandise, there may be a maximum purchase quantity, if the order hits the maximum limit the customer will not be able to purchase those products again for two weeks. Orders will be canceled if this is violated. If a consumer is found reselling our products, legal action will be taken.
Once your order has shipped, you will receive an email or text with the tracking number (based on the option selected at checkout). You can track the order through the link provided, the website footer, or through your account page.
In the case of any order issues please contact customer service at email@example.com