About Us :
1. Who are we?
Rivona Naturals - We are here for reducing complexity without compromising on results. Our commitment to simplicity and purity is reflected in our use of natural ingredients that help your skin be as healthy as it can.
2. How are we Skincare Simplified?
We understand that self-care is not a one-size fits-all concept, which is why our products are tailored to meet the needs of a wide range of individuals.
Shipment :
1.How long will it take for my order to be shipped?
Depending on the state or area you live in, shipping within India can take anywhere from 2 to 7 working days.
2.What happens if my shipment is lost or damaged?
- If you get an order that contains one or more defective items, please file a single complaint so that the return or replacement may be set up.
- For further queries on Shipment, please visit https://rivona.com/policies/shipping-policy
Cancellation :
1. How & when can I cancel my order?
Orders can only be cancelled within 4 hours of being placed, please contact our customer service staff at support@rivona.in or call us.
2. Can I partially cancel the order?
- No, partial cancellation of order is not possible at the moment.
- For further queries on Cancelation, please visit https://rivona.com/policies/shipping-policy
Return and Refund :
1. How long does it take to process a return?
Refunds are made within 15 days of the order being cancelled by https://www.rivona.in/. Refunds & Returns are generated only when the products are damaged during shipment or are missing, once approved by the team.
2. How will I receive my refund?
Prepaid orders paid for with a credit card, debit card, or net banking will have the amount returned to the account from which it was paid. Please note: Mode of refund may vary depending on circumstances.
3. What amount is non-refundable?
- Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
- For Further queries on Returns & Refund Policies please visit https://rivona-naturals.myshopify.com/policies/refund-policy
Payment Terms :
1. Is it safe to use my credit card on your website?
Yes, it is safe to use the credit card on website. https://www.rivona.in/ only accepts Razor Pay payments. Please do not send us any credit card information over email because it is not a secure method of communicating credit card information.
2. What should I do if my payment is declined?
- Check with the bank to see if the amount has been debited. If the amount is debited and not refunded to your source account within 24 hours, please email us with proof and we will resolve the issue.
- For further queries on Payment terms, please visit https://rivona/policies/shipping-policy